Opinions expressed by Entrepreneur contributors are their own. In retail, the concept of customer experience (CX) is typically framed through a consumer-facing lens — think loyalty apps, curbside pickup or influencer-driven TikTok campaigns. But the real transformation of CX in the post-pandemic era isn’t happening in apps or ads. It’s happening in the unglamorous trenches of store operations — through workforce tools, communications systems and intelligent infrastructure that the average customer may never even notice.What’s emerging is a new truth: The future of CX is operational. And the companies quietly reshaping it aren’t your usual suspects.Related: The 6 Essential In-Store…
Author: Micheal
Opinions expressed by Entrepreneur contributors are their own. There’s a difference in each city’s marketing. Seoul wants to be culturally forward and technologically advanced; Copenhagen wants to be environmentally leading and design-centric. That’s fine, but big cities are hard to encapsulate, mostly because a well-developed city has many strengths.What both cities share, however, is something entrepreneurs should pay serious attention to: the 5-minute principle that’s revolutionizing how I run my business.Related: 5 Simple Productivity Hacks That Will Make You More Successful The accidental business experimentI live part of the year in the Hapjeong neighborhood in Seoul, South Korea. My older…
Opinions expressed by Entrepreneur contributors are their own. More and more Asian economies are racing to the top, as the International Monetary Fund’s April outlook projects that India would soon surpass Japan’s fourth place in the global economic order and join China and the U.S. in the world’s top five spots.On a micro level, individual Asian mid-cap companies, according to an article by Citigroup, are quickly expanding beyond the global manufacturing bases of Japan and China, with their booming factories having a presence in India, Vietnam, Indonesia, Malaysia and Thailand. Additionally, Asian companies are adopting new technologies 8-12 years ahead…
Opinions expressed by Entrepreneur contributors are their own. In 2023, Apple revealed a case of serious internal fraud. A longtime employee had exploited his access to procurement systems, diverting company funds, manipulating vendor relationships and approving fake invoices. The fallout: nearly $19 million in losses.This wasn’t a Hollywood-style embezzlement. It was slow, quiet and unnoticed for years. It started with unchecked trust and processes that weren’t built to flag abuse.As entrepreneurs, we often think internal fraud is a big-company problem. It’s not. It’s a systems problem. If you’re building a company, here are five warning signs your resources might be…
Opinions expressed by Entrepreneur contributors are their own. I have hired my fair share of employees in over 35 years in business. I’ve been surprised when “perfect” hires turned out to be not so perfect. I have been fooled by candidates who presented samples of work as their own, only to discover they played a very minor role in the project. I have been lucky and hired individuals who amazed me with talents that were not obvious.Since January, there have been significant layoffs, corporate restructuring and cost-cutting. Big entities like Dell, DHL and others have announced layoffs, not to mention…
Disclosure: Our goal is to feature products and services that we think you’ll find interesting and useful. If you purchase them, Entrepreneur may get a small share of the revenue from the sale from our commerce partners. An Accounting Today survey revealed that almost 90% of modern companies use Excel for various business tasks. If your small business isn’t already taking advantage of this helpful Microsoft tool, it’s time to invest in a Microsoft Office license.Right now, you can secure a Microsoft Office Professional Plus 2019 for Windows license for just $24.97 (reg. $229) through June 1.Give your workflow an…
Disclosure: Our goal is to feature products and services that we think you’ll find interesting and useful. If you purchase them, Entrepreneur may get a small share of the revenue from the sale from our commerce partners. According to Guidant Financial, we’ll be seeing a lot more digital transformation and innovation as more Millennials and Gen X become business owners. That means communication tools will only become even more important. Mail Backup X is hard to beat if you want the best product for email management, backup, archiving, and conversion. Best of all, a lifetime subscription is now available to…
Disclosure: Our goal is to feature products and services that we think you’ll find interesting and useful. If you purchase them, Entrepreneur may get a small share of the revenue from the sale from our commerce partners. The stock market has been unpredictable lately, to say the least. The Dow Jones plunged 1,500 points in a single day, not too long ago. But what can you do? Panic? Sure, for those already invested. But for newbies, it’s a flashing neon sign that says “Buy low.” The only problem? Most people don’t know what to invest in.That’s where an OpenAI-powered stock…
Disclosure: Our goal is to feature products and services that we think you’ll find interesting and useful. If you purchase them, Entrepreneur may get a small share of the revenue from the sale from our commerce partners. Need to raise capital to grow your business? The stock market is a great way for entrepreneurs to do just that. According to Gallup.com, 42.5% of entrepreneurs are buying and trading stocks. If you’d like to take part and start investing smarter, this lifetime subscription to Sterling Stock Picker is currently on sale for $55.19 with code SAVE20 through June 1.This app makes…
As the nation honors and mourns its deceased service men and women on Memorial Day, Monday, May 26, banks and mailing services, including the USPS, are closed. However, many retailers and other services will be open.So whether you’re one of the record 45.1 million people expected to hit the road for the long weekend by AAA (the previous record was set in 2005 with 44 million people) and need supplies, or you’re staying closer to home and hoping to do some shopping, here’s what is expected to be open and closed.Related: You Can Now Order Food and Book a Massage…